Stress- and Conflictmanagement

Module Code
SK5007
Module Coordinators
Alexander Dworschak
Teachers
Thomas Scheuerl
Short Description
With a view of a Human Resources Manager and professional mediator the students will discover and experience the required knowledge for efficient stress- and conflict management within a professional environment.
Learning Objectives

Students
• have an advanced level of knowledge in stress emergence, stress detection and stress treatment.
• will achieve a consolidated basic knowledge of how conflicts occur and possibilities to address and settle issues.
• will be capable to choose and apply appropriate tools for effi-cient stress and conflict treatment.
• are aware of the role of stress mentor and principles of conflict negotiations in a professional and private environment. They are able to take over the role of a mentor and mediator in conflict situation in a role play and will be capable to select and apply the appropriate de-escalating methods.

Contents
The students will get an overview of up-to-date knowledge in stress emergence and the impact of stress to individuals and to groups. In particular stress factors and coping with stress will be addressed; either in the role of a team member or in the position of a manager. Changing between knowledge transfer and practical experience, the audience will find their way to break through stress spirals in oneself and in others and to explore strategies how to use stress in an effective way in their professional life.
Tangible conflicts often hide behind stress experiences. The participants get the chance to look behind the scenes of emerging business conflicts and professional conflict management. The lecturer will assign the students to the role of conflict parties at all levels from temporary assistant to manager. The participants will have an opportunity to experience controlled conflict management and the special tools of a moderator, a coach and a mediator. The course will help students to develop a higher and sustainable sensitization in stress and conflict awareness within a professional environment and to enhance their leading skills especially in the field of negotiation and mediation competencies.
Duration in Semester
1
Instruction Language
German
Total Effort
3 CrP; an estimated 90 hours, of which approximately 30 are spent in class.
Weekly School Hours
2
Method of Instruction
Seminar 2 sppw
Requirements for the awarding of Credit Points
Presentation of the paper (Paper: 33% and Presentation: 67%)
Evaluation Standard
according to examination regulations (§ 9)
Availability
Yearly
References
  • S. Klein: Wenn die anderen das Problem sind: Konfliktmanagement,… GABAL Verlag
  • F. Schulz von Thun: Miteinander reden 2
  • Psychologie der Kommunikation, rororo