Acquiring and improving competencies to better understand and to better deal with people with a different cultural background
On successful completion of this module students are able to:
- analyze complex intercultural situations and generate and apply a set of tools for intercultural encounters
- reflect and improve their cultural awareness
- transfer the learned strategies to work situations abroad and use them successfully
Culture, values and identity.
Theoretical models to describe intercultural differences (eg cultural dimensions, cultural
Stereotypes of the German culture.
Common sources of intercultural conflicts.
Analysis of critical incidents and reflecting own experiences.
Principles of intercultural communication (verbal and non-verbal communication).
Strategies and communicative methods to deal with intercultural diversity.
Alexander Thomas, Eva-Ulrike Kinast, Sylvia Schroll-Machl (Editors):
Handbook of Intercultural Communication and Cooperation
Volume 1: Basics and Areas of Application, Göttingen 2010.
Trompenaars, F./Hamdon-Turner, Ch.: Rinding the Waves of Culture 3rd edition, Boston 2012.
Hofstede, G./Hofstede, G.J.: Cultures and Organizations, 3rd edition, New York 2010.
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