We will contact you via email. For example, we write to you:

• Order notifications about your received orders
• Email reminders (six days before your loan expires)
• First and second reminders (we send the third reminder by post)
• Delivery notifications about the delivery of your ordered media

What email address do we use?

• Alumni: private email address provided during registration
• Employees and students: university e-mail address

We do not guarantee the delivery of e-mails.

What can you do if you haven't received an email?

• Please check your spam folder.
• Please check your e-mail account to see whether there is still enough storage space available.
• Please contact the ITS of the THM.