We will contact you via email. For example, we might write to you:

• Order notifications about your received orders
• Email reminders (six days before your loan period expires)
• First and second reminders (we will send the third reminder by post)
• Delivery notifications about the availability of your ordered media

Which email address do we use?

• THM alumni: private email address provided during registration
• Employees and students of THM: THM email address
• Lecturers at THM: THM email address

We do not guarantee the delivery of emails.

What can you do if you haven't received an email?

• Please check your spam folder.
• Please check your email account to see if there is enough storage space available.
• Please contact the ITS at THM.